Step 1 Introduce yourself by name.
Step 2 Be friendly, because friendly people get better tips. Give your customers a warm, genuine smile. They'll feel good about you, and you'll enjoy your job more.
Step 3 Anticipate the customer's needs, such as ketchup for their burger or extra napkins for families with kids.
Step 4 Use humor if you're comfortable. Disarm your customers with a little joke if you feel it's appropriate.
Step 5 Treat all of your customers as you would want to be treated. Don't allow personal bias to affect the way you treat your customers.
Step 6 Remember your regular customers. Learn their names if you can. Recalling little details, such as sugar for their coffee or salsa for their scrambled eggs, will make a good impression.
Step 7 Try a few gimmicks to help your customers remember you. Wear something unusual like a fancy pin, write thank-you on the check and include a smiley-face, and give them candy.
Take Orders Like a Pro
Step 1 Repeat the customer's order to make sure you've gotten it just the way she wants it and to help you remember any special requests.
Step 2 Squat next to the table to take the order if you're allowed. Squatting gives you eye contact with the customer.
Step 3 Impress your customers by remembering the order without writing it down
Keep the Customers Happy
Step 1 Check on the order for the customer if the kitchen is slow.
Step 2 Look over each meal as you pick up from the kitchen, and check for accuracy.
Step 3 Fix the kitchen's mistakes before you reach the customer's table with their meals. For example, let the customer know that his steak was accidentally prepared well-done and that a new rare steak is on its way.
Know How to Handle Tough Customers
Step 1 Pay attention to your facial expressions. Don't let it show that you're peeved at the table with the toddler who's spilled three glasses of milk. Put a smile on, do your job extra well, and your patience may be rewarded at the end.
Step 2 Be professional and courteous, no matter the situation. If a customer is becoming upset, your gentle tone may help to calm him down.
Step 3 Know when enough is enough. When a customer picks a fight, harasses you or is extremely rude, step aside and bring in your boss to handle the situation.
Evaluate Your Performance
Step 1 Learn from your low tips, and consider each table a learning experience.
Step 2 Ask yourself whether your service was slow, you may have said something upsetting, ignored a customer's request, or turned the customer off in some other way.
Step 3 Ask a co-worker to tell you where you can improve your service.
Tips & Warnings
- Never abandon a table. Whether the customer sees you busy with other tables but ignoring theirs or doesn't see you at all until you bring the bill, this is the No. 1 way to lose a good tip.
- Do not stare at a customer's disability, revealing dress or unusual appearance.
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